Our Shared Services and Outsourcing Advisory team delivers services within five main areas, known as the service delivery lifecycle:
The overall purpose of the strategy phase is to assess the service delivery model options.
The design phase deals with the design of the future target operating model and the roadmap for
The implementation phase deals with the organizational transition to the new operating model.
Monitoring deals with identifying improvement opportunities within the existing operating model,
but in many cases with the aim of providing input to a redesign.
The overall aim of governance is to maximize the value and mitigate risks within the chosen